QUALITY OF CARE AND PATIENT SAFETY IN ISRAELI HOSPITALS
QUALITY OF CARE AND PATIENT SAFETY IN ISRAELI HOSPITALS

Summary/Abstract: The aim of this study was to understand how Israeli hospitals improve several domains related to quality of care in its broadest sense, including clinical quality, patient safety, patient experience, waiting times for outpatient visits and clinicians’ well-being. Questionnaires were send to leaders of public hospitals in Israel. These questionnaires inquired which methods are used to improve quality (e.g., email communication, annual work plans, computerized reports, etc.). Of 29 public hospitals, 14 responded. On the whole, similar methods were used for most topics. These included discussions at the leadership level, formal meetings to discuss issues between leadership and departments, email communications and annual work plans meeting. Domains which were less likely to be under leadership’s focus were waiting times for procedures and outpatient visits, and clinicians’ well-being. Several methods, such as computerized reports, or quarterly follow-up meetings with departments were used less frequently. We can conclude that a global framework for introducing quality in Israeli hospitals is needed.

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