Sposoby komunikacji uczelni w czasie pandemii COVID-19
Social Media Communication at Universities in Times of COVID-19 Pandemic

Summary/Abstract: Throughout the COVID-19 pandemic, proper management of communication has become an important element ensuring the efficient functioning of higher schools. The main objective of this paper is to present modes of communication employed at universities, that will focus on the use of social media. Sixteen largest Polish universities based in 16 voivodeships have been selected for this study. The research data were obtained from questionnaire surveys, in-depth interviews, and analyses of universities’ activity in the most popular social media (i.e. Facebook, Twitter, Instagram). In total, the data collected comprises of 867 respondents’ answers and 7909 mentions of universities found in the analyzed social media (gathered using media monitoring with IT tools). So far, such broad research of the main universities, which are significant centers of region development, have not been conducted. This research is the first detailed elaboration. The results of data analysis have confirmed the authors’ thesis that communication during the pandemic poses a great challenge for universities, a challenge that requires institutions to reorganize their existing modes of communication.

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