KNOWLEDGE, ATTITUDES AND PRACTICE OF WORKERS IN THE PROCESS OF STORAGE AND SALE OF FOOD PRODUCTS IN SHOPPING CENTERS
KNOWLEDGE, ATTITUDES AND PRACTICE OF WORKERS IN THE PROCESS OF STORAGE AND SALE OF FOOD PRODUCTS IN SHOPPING CENTERS

Summary/Abstract: Due to increased production and fierce competition on the market, employees in the food industry have an additional obligation to produce those products that meet the needs and wishes of consumers in terms of composition, appearance, quality, safety and price. The goal of establishing quality in shopping centers that sell food items is to ensure all conditions that meet consumer and worker protection standards. Developing countries are expected to meet all criteria in the short term when it comes to the safety and quality of food processing, storage and sale. This research is descriptive. The methods of induction, deduction and compilation were used. An original questionnaire was used for the research, created on the basis of a review of professional and scientific literature, and experiences based on practice. The research was conducted in shopping centers of the Central Bosnian Canton on a sample of 113 respondents who work in the chain of storage and sale of food items. The research was conducted in the period from June 1 to August 1, 2020. The majority of respondents, 73.5% of them, believe that they know the food management process well. When it comes to protective equipment at work, 52.2% of respondents use it fully. More than half of the respondents, 59.5% of them, state that expired food products are disposed of in the standard municipal waste. The majority of respondents to whom the customer returned an inadequate product offered an adequate replacement or return of the item with a refund. The study confirms the assumption that employees in the food departments of shopping centers have good knowledge, a positive attitude and good practice in the process of storing and selling food.

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