Analiza sistema statističke kontrole kvaliteta na primjeru preduzeća Rama-Glas doo
Analysis of System for Statistical Quality Control on the Example of Company Rama-Glas

Summary/Abstract: Understanding the quality of care for quality and complete system of quality applied in the company have a directly impact on its market position. Product that is compliant with the needs, desires, expectations, demands and opportunities of consumers provides a high level of satisfaction and a positive effect on consumer loyalty. This directly affects the position of the company, because the costs of adequate quality is less than the total costs that arise due to the appearance of unadjusted products, which also includes the cost of repairs and finishing, the cost of replacement and restorations, the cost of withdrawal and rejection of products. The aim of this paper is to use an actual example of companies from B&H to present suitable control map models for monitoring the quality of the production process. A survey in the company of Rama-glas doo asked for process data or measurement data of relevant quality characteristics during the production process, on the basis of which it is possible to observe that the card needs to be used to improve the process supervision and reduce the risk of anticoincidence with the specifications. On the basis of these data proposals are given for improvements in the segment using the control chart.

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