Специфика на комуникативните умения на инспектора по обществено здраве в професионална среда
Specificity of communication skills of the public health inspector in a professional environmen

Summary/Abstract: Introduction: Daily activities and roles require Public Health Inspector (PHI) to possess excellent communication skills and competencies. The requirement is also imperative because of the special status he or she receives as a civil servant, namely the sanctionability of his or her conduct. Acquisition of specific communication skills would contribute to the effective exercise of PHI profession. Purpose: To identify PHI specific communication skills in the course of the work process Materials and Methods: A qualitative method (in-depth interview) was used among 16 experts working in the system of a Regional Health Inspectorate (RHI)/ District Food Safety Directorate (DFSD) or other institution relevant to public health (PH). A quantitative method (a survey) was applied among 116 inspectors working in RHI in seven district cities, using a self- administered questionnaire consisting of 22 questions. Results: Variety of activities and situations in the daily life of PHIs was confirmed. About one third (32.6%) of inspectors are involved in conflict resolution situations, which also determines the position of PHI experts to “act as mediators”. Over half of the respondents (56.9%) noted that communication skills with different social groups are needed. Conclusion: The results confirm the need for specific communication skills in the work of PHIs. Training planning is import- ant to help them acquire these skills.

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