Ewaluacja systemu wynagradzania jako element zrównoważonego zarządzania kapitałem ludzkim – na przykładzie call center
Evaluation of the Compensation System as an Element of Sustainable Human Resources Management – on the Example of the Call Center

Summary/Abstract: The aim of the paper is to analyze the effectiveness of the reward system in a selected Call Center based on the chosen multidimensional model consistent with the Sustainable Human Capital Management. The analyzed case concerns a company that operates for a large nationwide telecommunications operator. The article discusses issues related to the reward system in the organization and the existing models of researching this effectiveness. The analysis was based on a multidimensional model of reward effectiveness. To achieve the objective of the study, the method of desk research was used, based on available documents related to employee rewards, financial data, as well as surveys and interviews among the employees of the Call Center. Based on the research, it can be concluded that the reward system is effective. Analyzing the individual dimensions, it can be seen that the system supports business strategy and the measures indicate the cost effectiveness of the system. On the other hand, market comparisons allow to determine the competitiveness of the total rewards package. The results of the surveys showed the general satisfaction of employees with the system and the areas that require further improvement.

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