Conceptul de calitate la inceputul secolului XXI
QUALITY CONCEPT AT THE BEGINNING OF THE XXI CENTURY

Summary/Abstract: Quality has represented a choice criterion in the purchase process, but its place and role have evolved over time. The most spectacular evolution was ascertained in the same time with the passing from the domination of the attitude “production economy” to the domination of the attitude “market economy”. (20th century, years: ‘60, ‘70). In general, quality is accepted to exist, if there is a segment that adds value for the client and for the organization.

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