Konaklama İşletmelerinde Bilgi Yönetimi: Altyapı, Uygulama ve Karşılaşılan Engeller
Knowledge Management in Accomodation: Infrastructure, Applications and Obstacles Encountered

Summary/Abstract: Contemporary administrations have to manage their knowledge in an effective and systematic way so that they can maintain both their existence and their competition advantages with long term differentiated superiority. As a result of globalization, the effects of the development in information technology on all sectors can also be observed in tourism sector. In this study, the applications of accommodation establishments, their knowledge management background, and the obstacles met in practice are determined. The benefits of information technologies in enterprises involved in this study have been seen in a concrete way and the necessary infrastructure have been identified. But human capital, organizational structure and organizational culture were inadequacies about knowledge management.

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