DAUGELIO KRITERIJŲ GRĮŽTAMOJO RYŠIO VERTINIMO MODELIS ELEKTRONINIŲ VIEŠŲJŲ PASLAUGŲ ĮGYVENDINIMO SITUACIJOS ANALIZEI
MULT ICRITERIA FEEDBACK RELATIONSHIP MODEL FOR EVALUATION OF E-SERVICE IMPLEMENTATION SITUATION

Summary/Abstract: The article describes main problems for real situation evaluation of public administration e-services applicability for citizens in different regions of Lithuania by analyzing complex set of indicators in the area of ICT implementation and adaptability in relation with e-service accessibility. When analyzing the problems of effective realization of e-governance services some issues become important: the feedback relationships evaluation according to the ICT accessibility for citizens, the interoperability of informatikon systems and databases, implementation activities of ICT. The rationally organized integrated infrastructure of distributed systems requires additional means and components for supporting the safe communication possibilities. The organizational activities have been maintained on the national and inter-European levels and software programs must follow the requirements of standards that speed up the realization of e-public services. Interoperability requirements of the distributed public administration systems concern physical, semantic and socio-organizational interoperability levels. The effective hotspots of eservice systems and applicable integrated interfaces for consumers influence the popularity of these systems and take dividends for the growing economic value in the development of public administration services or the portal of e-government. However, the analysis of statistical indicators of e-public services do not show the good picture on the effectiveness of ICT applicability in Lithuania. New tendencies are recognized according to statistical evaluation of indicators, electronic service applicability for citizens and public administration sector activities.

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