Responsywność w zarządzaniu usługami publicznymi
Responsivity in public service management

Summary/Abstract: The work is devoted to how the contemporary context of public services provision creates conditions for the development of responsive management. Public services are becoming increasingly complex. They often reach the public as a combination of product and service. In addition, there is observed the increase awareness of their own subjectivity by people − the participants of numerous relationships with public organisations and understanding how organized action affects these organizations and the people creating them and the organisational and natural environment. It promotes the dissemination of such management models as public governance, and deliberative democracy. Currently, there are two parallel ways of building responsiveness in the management of public services. One is to streamline the functioning of public organisation, and the other is wide opening to the things that bother citizens.

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