USING QUALITY MANAGEMENT TOOLS AT UNIVERSITIES
USING QUALITY MANAGEMENT TOOLS AT UNIVERSITIES

Summary/Abstract: No organization, not even a university can operate long-term without successfully offering high quality services, if they aren't based on building quality. One of many solutions is to use quality management tools. These tools can be actually used in solving all kinds of various problems in all organizations, including a university. They are based on an analysis of the actual state and reasons for these problems; they help one in the process of putting together a process of change and in assessment of results. These methods are important because they are simple, effective with relatively low expenses and their use requires various norms of quality.

• Details
• Contents