Process management as a stimulator for improving the results of public organization performance Cover Image

Zarządzanie procesowe stymulatorem doskonalenia wyników działalności organizacji publicznej
Process management as a stimulator for improving the results of public organization performance

Author(s): Elżbieta Krodkiewska-Skoczylas, Grażyna Żarlicka
Subject(s): Economy
Published by: Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu
Keywords: maturity model; standard ISO 9001; standard ISO 9004; management control; process approach

Summary/Abstract: The paper presents the requirements and guidelines for legal documents and standards, and management approach, which implies the need for process management in a public organization. An attempt was made to demonstrate that the implementation of process management helps improve the effectiveness and efficiency of public organizations as well as it helps to improve this activity.

  • Issue Year: 2012
  • Issue No: 265
  • Page Range: 194-207
  • Page Count: 14
  • Language: Polish
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