Wskaźnikowa i punktowa analiza funkcjonalności systemów zarządzania procesowego *
The Ratio and Point Analysis of the Functionality of Process Management Systems

Summary/Abstract: The paper presents the concept of functionality analysis as a universal research method applied in organisational and technical as well as economic and social systems. The methodology of functionality analysis is based on a functional approach, which indicates that systems are analysed from the perspective of the functions they perform. A functional approach translates to various methodologies, constituting a link between diagnosing research and designing. The paper presents functionality analysis as a diagnostic method focused on ratio and point assessment.

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