INFORMACIJE NEOPHODNE ZA UPRAVLJANJE UKUPNIM KVALITETOM PROIZVODA
INFORMATION NECESSARY FOR TOTAL QUALITY MANAGEMENT PRODUCTS

Summary/Abstract: In this paper we will discuss the aspect of necessity of the product quality control of national companies in the (post)criss period. As foreign competition keeps destroying the profitability and market share, domestic entrerprises have to adopt the concept of total quality management, in order to increase competiveness. The first thing a TQM oriented enterprise should decide upon is the principles on which the choice of information will be based. We will tackle different needs for information with which managers can implement total quality strategy, as well as metodologies to be adapted so as to obtain necessary data. Arguments in favor of collecting one type of data and not the other originate from customer satisfaction.

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