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Chosen aspects of information management in IT outsourcing
Chosen aspects of information management in IT outsourcing

Author(s): Małgorzata Sobińska
Subject(s): Economy
Published by: Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu
Keywords: IT outsourcing; information management; information needs; SLA agreements; communication

Summary/Abstract: Outsourcing, including the IT outsourcing, is one of the most frequently chosen business tools in the contemporary management practice. The aim of this article is discussing chosen aspects of information management in outsourcing projects, which, according to the author, has a huge impact on the shape and course of cooperation with the external IT services provider. Special attention will be paid to analysing information needs, managing documentation and the rules of communication in outsourcing projects. The choice of the topic is related to the author’s conviction that the discussed management aspects are often neglected by organizations choosing to cooperate with the external IT services providers.

  • Issue Year: 2011
  • Issue No: 205
  • Page Range: 240-247
  • Page Count: 8
  • Language: English
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