AN APPLICATION OF FUZZY NUMBERS IN SERVICE QUALITY MEASUREMENT AND ASSESSMENT – METHODOLOGICAL ASPECTS AND APPLICATION EXAMPLES Cover Image

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AN APPLICATION OF FUZZY NUMBERS IN SERVICE QUALITY MEASUREMENT AND ASSESSMENT – METHODOLOGICAL ASPECTS AND APPLICATION EXAMPLES

Author(s): Bartłomiej Jefmański
Subject(s): Economy
Published by: Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu
Keywords: MEASUREMENT; SERVICE QUALITY; FUZZY NUMBERS

Summary/Abstract: The paper presents a new approach with an application of fuzzy set theory ele¬ments in a service quality measurement. Graphical presentations and membership functions of fuzzy numbers which are the most often applied in service quality surveys were indicated. The paper presents also a short review of selected world surveys in service quality research with applications of fuzzy numbers. Examples of basic arithmetic operations on fuzzy num¬bers are included.

  • Issue Year: 2011
  • Issue No: 151
  • Page Range: 288-300
  • Page Count: 13
  • Language: Polish
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