Obsługa klienta jako źródło przewagi konkurencyjnej na przykładzie hotelu. Znaczenie czynnika personalnego
THE CUSTOMER SERVICE AS THE SOURCE OF THE COMPETI-TIVE EDGE ON THE EXAMPLE OF TH HOTEL. MEANING OF THE PERSONAL FACTOR

Summary/Abstract: In the article they showed that on the market of professional services a customer service was a basic strength of a company. A staff is deciding on the level of this service. The significance of the a professionally-made staff is particularly evident in functioning of hotels.

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