Procesy dzielenia się wiedzą z udziałem pracowników kluczowych w wybranych przedsiębiorstwach turystycznych
Processes of sharing knowledge with key members in selected tourist enterprises

Summary/Abstract: In today’s economy, the company’s competitive position depends crucially on the degree of efficiency of the processes of accumulation and exploitation of knowledge. One of the priorities of this system is to create appropriate conditions conducive to knowledge sharing between employees of the company. Arrangements concerning the development and staff training and motivation have to be made. The fundamental problem is theoretical research and application verification conditions, motives and methods to encourage key employees of companies with unique powers and determining the company’s competitive position, to communicate the knowledge of low-skilled workers, such as newly recruited 328 Mieczysław Morawski adepts. Key personnel are top-class professionals: managers, senior executives and leading specialists having unique knowledge and capabilities. Key personnel in the organization often do not have any reason to be generous to share knowledge. Possessing unique knowledge and, more broadly basing on its competence, they feel needed, indispensable, and thus unique, and consequently very safe when it comes to relations with the employer. In a highly competitive economy, and such is knowledge economy, having unique, and at the same time important for the company, competence is the source of exclusive organizational position. Their current knowledge is advanced, innovative, unique and, therefore, it is always very personal. Its rich and varied resources are long-term effects of the learning process. Knowledge accumulated over the life of an individual together with information, experience, practice, thoughts, insights and skills shapes the unique character, embodied in a mature professional. Promoting knowledge sharing, in which the focus is key personnel requires a comprehensive approach. The primary objective of this paper is to present knowledge sharing among key personnel in the Polish tourism companies. The author presents the results of research based on questionnaire surveys and a sample of the target of several tourist companies as well as the application form to motivate key employees to share knowledge.

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