Dokumentai – inherentiškas kokybės vadybos sistemos elementas
DOCUMENTS – AN INHERENT ELEMET OF THE QUALITY MANAGEMENT SYSTEM

Summary/Abstract: Every day the globalization of economics, the expansion of international trade and production relations are raising the requirements of higher quality. Reacting to these changes, the participants of the market are looking for the ways not only to ensure but also to transcend these requirements. Organizations are free to choose how to reach the quality – to instill the ISO 9000 series standards or to apply Total Quality Management regulations. Total Quality Management is estimated as one of the most efficient forms of organization management, and the popularity of ISO 9000 series standards is conditioned by the optimization possibilities of organization operating level and the internationally recognized certificate which proclaims the organization attempts to reach the quality. However, ISO 9000 standards are often criticized – purportedly they determine the manifestation of bureaucracy but not the improvement. Criticism on this aspect is fostered by the fact that the theory of general quality management does not regulate the necessity of documentation. The aim of the article is to assess whether the documents, from the quality management viewpoint, generate this surplus value or are only selfobjective activity towards obtaining the certificate.

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