STRATEGII DE MANAGEMENT AL CONFLICTULUI
CONFLICT MANAGEMENT STRATEGIES

Summary/Abstract: Conflict occurs when individuals or groups are not obtaining what they need or want and are seeking their own self-interest. Sometimes the individual is not aware of the need and unconsciously starts to act out. Other times, the individual is very aware of what he or she wants and actively works at achieving the goal. About conflict we can say that the conflict is inevitable; it develops because we are dealing with people's lives, jobs, children, pride, self-concept, ego and sense of mission or purpose; early indicators of conflict can be recognized; although inevitable, conflict can be minimized, diverted and/or resolved. Conflict can be constructive when: it results in clarification of important problems and issues; it results in solutions to problems; it involves people in resolving issues important to them; it causes authentic communication; it helps release emotion, anxiety, and stress; it builds cooperation among people through learning more about each other, joining in resolving the conflict; it helps individuals to develop understanding and skills. Or, Conflict can be destructive when: it takes attention away from other important activities; it undermines morale or self-concept; it polarizes people and groups, reducing cooperation; it increases or sharpens difference; it leads to irresponsible and harmful behavior, such as fighting, name-calling.

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