Czynniki wpływające na powstawanie i/lub ukrywanie emocji w pracy przedstawiciela handlowego i nauczyciela
The Factors Influencing Arising and/or Hiding Emotions in the Context of Sales Representative and Teacher’s Work

Summary/Abstract: The aim of the paper is to show the factors affecting the formation of social emotions, such as pride, shame, guilt, embarrassment, and basic emotions, such as sadness, anger, fear, occurring within one’s professional context. These factors are discussed basing on the example of two professional groups such as teachers and sales representatives. Theoretical basis for the analysis are provided Thomas J. Scheff and June Tangney’s concepts. Empirical analysis is based on the author’s research conducted with the use of the semi-structured interviews, covert and overt participant observations, and quasi-participant observations. In this paper the problem of interaction is shown as the main factor affecting experiencing emotions at one’s professional context. Discussed are interactions with colleagues, interactions with supervisors, interactions with customers, interactions with the organization, including interactions relating to the law.

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