Критичен поглед към приложението на информационно-комуникационните технологии в предприятията. Groupware: еволюция или революция?
A Critical Study of the Information and Communication Technologies (ICTs) Uses in the Companies. Groupware: Evolution or Revolution

Summary/Abstract: The ICTs became a symbol of the modern society. Their massive application in the professional sphere of activity gives the illusion that they are the panacea for the resolution of the working process organisation and communication’s problems. Is that the reality? To take a look across this apparently evident fact, it’s necessary to go more thoroughly into the ICTs uses analysis in order to define more clearly and to understand better the basic essentials of this phenomenon in the profe-ssional practice. The ICTs massive introduction into the professional field requires a rehandling of the organisational structures of the companies as well as innovations, concerning the work organisation, the manners of commu-nicating, of coordinating and of cooperating. The uses of the media, old or new, form part of a broader reflection on the socio-cultural practices. The ICTs professional use is related to all other communicational tools, with which they are in interaction, are the complement of one another and are successfully co-existing. The present article proposes a detailed analysis of the ICTs uses problematics, which are, since more than one decade, one of the most debated theme in the French-speaking and Anglo-Saxon literature. Presented are here the results of an empirical sociological study, a psycho-sociological analysis of the collaborative working tools remotely, called groupware. The study is carried out within a great multinational group, in order to highlight the way in which the staffs accept these devices or avoid them, adopt them by adapting them.

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