Badanie funkcjonalności Katalogu Komputerowego Zbiorów Bibliotek Uniwersytetu Jagiellońskiego
The Survey of the Functioning of the Computer Catalogue of the JU Libraries Collections by means of the Reader Satisfaction Indicator [...]

Summary/Abstract: This article presents the results of the survey of the functioning of the Computer Catalogue of the JU Libraries Collections which was performed in February 2014 among the users of that Catalogue. This survey was anonymous and available online directly from the website of the Computer Catalogue of the JU Libraries Collections. It covered the website of the Computer Catalogue of the JU Libraries Collections, particular functions of that catalogue, as well as the information and instructions for the readers which were available on the website of the Jagiellonian Library and concerned the Computer Catalogue of the JU Libraries Collections. It also included the evaluation of the competence and friendliness of the staff of the Library, mainly the staff of the Catalogue. The survey resulted in calculating the rate of user satisfaction both with the Computer Catalogue of the JU Libraries Collections as a whole as well as with its particular functions. Thanks to the statistical tool for the frequency of service usage, it also revealed the preferences of the users as regards choosing particular services.

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