Yöneticilerin Çatışma Yönetim Tarzı ile Çalışanların Role Dayalı Performansı Arasındaki İlişki: Bankacılık Sektöründe Bir Araştırma
“The Relationship between the Conflict Management Style of Managers and the Role Based Performance of Employees: A Research in Banking Sector

Summary/Abstract: It is known that conflicts are a fact of business life and they are unavoidable, so these conflicts have some effects on the organization and the employee. Conflict management style is important in order to avoid the negative and destructive effects of conflicts on the organization and the employee and to obtain positive and constructive results. The employee performance is the premier of fundamental issues as it provides a general success and competition for organizations. The population of research area is the employees of the 11 private banks in Istanbul. Face to face questionnaire was applied to 359 employees in those banks. According to the research results, conflict management styles except avoidance behaviors have a positive effect on role-based performance of employees. It was understood from the research that integrative reconciliation and cooperation conflict management styles affect the role-based performance directly. Furthermore, there were differences in perceiving the business experience which is a demographic factor and the contribution of role-based performance to the organization in the research. Those who have 11 years experience or more had higher perception of role performance contributing to organization than the others.

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