MEASURING THE WHITE-COLLAR CLIENTS’ TRUST IN THE PUBLIC INSTITUTIONS – AN INCREASING DEMAND TRIGGERED BY THE RAISING AWARENESS OF THE CORRUPTION PHENOMENON
MEASURING THE WHITE-COLLAR CLIENTS’ TRUST IN THE PUBLIC INSTITUTIONS – AN INCREASING DEMAND TRIGGERED BY THE RAISING AWARENESS OF THE CORRUPTION PHENOMENON

Summary/Abstract: The papers aims at adding to the current of assessing the level of corruption, public administration reform and their impact upon the economic development a in-depth study that emphasizes once again the strong link between corruption and public administration as a provider of public service (Rose-Ackerman, 1999; Mauro 1998). Moreover, the issue that the paper is underlying refers to the lack of more developed and accurate instruments and methodologies that measure the corruption level in different fields of activity, and, as a consequence, the need to firstly estimate the intensity of the phenomenon upon the clients of the public administration. In order to avoid general perceptions, the authors decided to limit the research on a sample comprising only respondents that are both clients and providers of a public service (referred to as white-collar clients), hence assuming they have a more accurate understanding of the phenomenon.

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