Costs of quality in the appraisal of an organisation’s human resources by means of selected (cost-based, income-based, multiplier, and mixed) methods
Costs of quality in the appraisal of an organisation’s human resources by means of selected (cost-based, income-based, multiplier, and mixed) methods

Summary/Abstract: This article’s subject matter combines the issues of human resource management, quality management, and value management. The issue of appraisal has been limited to the micro (management) level, although it can also relate to the macro (economic) level. It has been assumed that, as a fairly complex process, diagnosing the value of human resources in an organisation entails costs (also quality costs) if its objective is to achieve reliable and correct results. The goal of this article is to identify such costs, taking into consideration the process of selecting a human resource appraisal method, algorithms of applying particular selected methods, and applications of achieved results. The author has relied on both the classical and newer appraisal methods presented in the literature on this subject as well as the classification of quality costs proposed by Bank.

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