BUSINESS PROCESS IMPROVEMENT OF THE SYSTEM INTEGRATOR COMPANIES THROUGH A CASE STUDY ANALYSIS
BUSINESS PROCESS IMPROVEMENT OF THE SYSTEM INTEGRATOR COMPANIES THROUGH A CASE STUDY ANALYSIS

Summary/Abstract: The innovative information technology (IT) solutions represent the essential business platform for improvement and redesign of business processes within a specific organization. This paper shows the impact of modern IT solutions on the business processes towards improving their quality and effectiveness. For this purpose, the paper introduces the appropriate methodology and analyzes the effects of the implementation of the new IT solutions within the system-integrator companies. In the framework of the presented methodology, an analysis of the strategic position of the system-integrator-companies is conducted, along with the identification of the weaknesses of the companies and analysis of the key existing business processes (AS-IS). Towards managing the defined weaknesses, the key processes are appropriately adjusted, redesigned and improved (TO-BE). For the constant quality maintenance and improvement of the business processes, the appropriate ISO quality systems are implemented. In this manner, the business processes can be significantly improved and adapted to the needs of the organization, through the optimization of the information solutions and technology.

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