Determinanty rozwoju patologicznych zachowań konsumentów na rynkach finansowych
Determinants of Customers’ Pathological Behaviour in Financial Markets

Summary/Abstract: The aim of this paper was to identify the main determinants of pathological customers’ behaviour as well to describe different types of customers’ pathologies in financial markets. Based on the direct research, we may conclude that pathologies are relatively rare in consumer behaviour in financial markets. Mostly they are fraud, misrepresenting, and moral hazard, as well as reliance on the use of various financial services and moderate consumer terrorism. The main determinants of pathological customers’ behaviour are unfulfilled aspirations, neutralisation, thrillseeking, and influence of different reference groups. The research findings presented in the paper could be used by financial institutions and authorities to create spatial programmes preventing development of pathological customer’s behaviour and social and economic consequences of such behaviours.

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