Extraversion and its Importance in the Hospitality Workplace. Analysing the Selected Job Outcomes
Extraversion and its Importance in the Hospitality Workplace. Analysing the Selected Job Outcomes

Summary/Abstract: The aim of this study is to investigate both the importance of personality traitsof employees working in hotel contact positions and their potential relations with employees’attitudes towards work. The research problem is to approach the followingquestion: is there any relationship between extraversion and employees’ job satisfaction,particularly in terms of hotel customers. To achieve the study aim, literature review,including empirical findings of recent studies, and empirical research based on a surveymethod have been used. The main results of the study have confirmed that hotelemployees with higher extraversion experience have a higher level of job satisfaction,also when it refers to customers. Although the study results cannot be generalized, theynevertheless shed light on the importance of the good person-job fit. Therefore, a betterunderstanding of the role of personality in the context of hotel posts may be usefulin the hiring decisions, especially in the customer contact positions in hotels. In thisstudy the implications for managers are demonstrated, and directions for future researchformulated.

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