Pitanje kvaliteta usluga po mjeri korisnika
The Issue of Quality of Service for Users
Author(s): Amra RešidbegovićSubject(s): Museology & Heritage Studies, Library operations and management
Published by: Asocijacija informacijskih stručnjaka – bibliotekara, arhivista i muzeologa
Keywords: libraries; service quality; heritage institutions; scientific institutions; standards;
Summary/Abstract: The paper gives an indication of all current issues concerning the quality of services that takes place inside the triangle: search-provide-receiving service in modern times and the environment, with special emphasis on the quality of service in the Bosnian heritage and scientific institutions.
Journal: Zbornik Radova – Asocijacija informacijskih stručnjaka, bibliotekara, arhivista i muzeologa (BAM)
- Issue Year: 2015
- Issue No: 08
- Page Range: 9-12
- Page Count: 4
- Language: Bosnian
