Zaufanie konsumentów do banków detalicznych oraz jego determinanty w dobie kryzysu w zintegrowanej przestrzeni europejskiej
Consumers’ Confidence in Retail Banks and Its Determinants in the Epoch of Crisis in the Integrated European Space

Summary/Abstract: An aim of considerations is to identify how the crisis and factors related with actions carried out by banks have affected the level of clients’ confidence in these institutions in Poland and in some European countries. In the introductory theoretical part of the article, the author used an analysis of the subject literature, while in the practical part ‒ the documentary method for an analysis of the secondary sources from the sector. The studies showed that the crisis and not always ethical actions of banks in Poland did not affected reduction of confidence as strongly as in other European countries. Moreover, very important for clients is fair information about the offer considering the potential risk. This is an important hint for banks how they should alter their actions in order to strengthen the level of consumer confidence (practical implications). Social implications means a chance for better satisfaction of the needs of clients of banks, owing to introduction of the measures important from the purchasers’ point of view.

• Details
• Contents