Examining Students' For The Purpose Of Enhancing Higher Education Quality
Examining Students' For The Purpose Of Enhancing Higher Education Quality
Author(s): Adis Puška, Adisa EjubovićSubject(s): Higher Education , Methodology and research technology, ICT Information and Communications Technologies
Published by: Naučno društvo za promociju i unapređenje društvenih nauka AKROASIS
Keywords: Higher education; quality assurance; multivariate analysis; gap;
Summary/Abstract: For the purpose of this research, we used a quality questionnaire related to quality, satisfaction and loyalty of students. The research was carried out at the start and end of the academic year. This approach ascertained a gap with respect to quality, satisfaction and loyalty of students of eMPIRICA College. Using factor analysis, the statements were grouped in 3 quality dimensions. The results of MANOVA showed that there is a significant statistical difference between expected and perceived quality, satisfaction and loyalty on the part of the students. Based on that, a gap between expectations and perceptions was ascertained.
Journal: Socioeconomica - Naučni časopis za teoriju i praksu društveno-ekonomskog razvoja
- Issue Year: 5/2016
- Issue No: 10
- Page Range: 189 -202
- Page Count: 14
- Language: English