Impact of Tipping on Workers’ Motivation: Comparison between the Hospitality and Gaming Industries in Slovenia
Impact of Tipping on Workers’ Motivation: Comparison between the Hospitality and Gaming Industries in Slovenia

Summary/Abstract: The main goal of the article is to explore the impact of various types of tipping on the motivation of workers in the Slovenian hospitality and gaming industry, and to develop a model – on the basis of the findings – for distributing tips among workers in order to increase their motivation. The main finding of the research is that employees in the Slovenian companies with a regulated system of tip distribution tend to be better motivated and treat their guests better than their colleagues in unregulated environments. On the other hand, employees in the hospitality industry are less motivated by tips than their colleagues in the gaming industry, despite receiving individual tips directly. The underlying reason for this difference is that companies in the hospitality industry generally do not apply distribution methods for tips, and employees are directly entitled to each tip. Tips are received in small (daily) amounts. Meanwhile, employees in the gaming industry receive their tips together with their monthly salaries. Therefore, we state that the model and the process of tips distribution greatly influence the motivation of the employees.

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