PUBLIC ADMINISTRATION AND E-GOVERNMENT IN SERBIA
PUBLIC ADMINISTRATION AND E-GOVERNMENT IN SERBIA

Summary/Abstract: In the context of a knowledge-based economy, the concept of e-government is taking effect in terms of efficiency, effectiveness, as well as in meeting the needs of democratic transition. Introducing e-government is an integral part of widespread public administration reforms that include “redefining” government. The main premise of e-government is that government information and services must be equally accessible to all citizens. Access to vital government information and rendering on-line public services (e.g. issuing permits, personal documents, submitting applications etc.) by an “open government” is creating a new quality of public services. Due to this, technical aspects of introducing e-government must seriously consider legal issues that arise from the new information and knowledge-based communication between government and citizen. In this model, the status of citizens as “customers” of e-government public services is prerequisite.

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