ОНЛАЈН СИСТЕМ РЕШАВАЊА СПОРОВА И ЕЛЕКТРОНСКА ТРГОВИНА
ONLINE DISPUTE RESOLUTION AND ELETRONIC COMMERCE

Summary/Abstract: In this paper, the analysis focuses on various modern forms of online dispute resolution (ODR), in disputes arising between the parties involved in electronic commerce. This article is based on two well-established facts: 1) the global application of alternative dispute resolution methods (ADR), stemming from the development of modern technology; and 2) the extensive use of online platforms for settling disputes between the parties in electronic commerce at the European level. The aim of this paper is to thoroughly examine how and to what extent the development of technology has led to the global application of alternative dispute resolution methods, what kind of impact it had on transforming the traditional ADR forms, and what kind of course was taken in this process. In particular, we focus on the Online Dispute Resolution (ODR) platform, a web-based platform developed by the European Commission for conciliatory out-of-court resolution of consumer disputes between consumers and commercial traders from European countries. Finally, we examine the state of modern online dispute resolution systems as well as the prospects of their application in the Republic of Serbia.

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