Zajedničke karakteristike reforme upravnih postupaka država regiona u kontekstu približavanja Evropskoj uniji
Common characteristics of the reform of administrative proceedings in the context of approximation to the European Union

Summary/Abstract: The European integration process implies significant reforms in many social areas. Public administration, which will design and implement such reforms, has a key role. Administrative procedure is the most significant, basic procedure related to the work of public administration. Having in mind the necessity of modernising the rules of administrative procedure, as well as the need for its alignment with European standards, all Western Balkan countries, except for Bosnia and Herzegovina, have adopted new laws on administrative procedure. Main goals of these laws are to simplify the administrative procedure and to bring public administration closer to the citizens. Through this paper, the authors want to present the common characteristics of the administrative procedure reform in the Western Balkan region and to point out the most important novelties. Also, newly-introduced institutes are presented: administrative contract, one-stop shop and act of assurance.

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