Intellectual service quality: the economic and legal meaning
Intellectual service quality: the economic and legal meaning
Author(s): O. V. YarmakSubject(s): Law on Economics, Socio-Economic Research
Published by: Національний юридичний університет імені Ярослава Мудрого
Keywords: intellectual services; intellectual service quality; the consumer-oriented; production and innovative content of quality; consumer perception of quality; resource; process; resultative; network;
Summary/Abstract: The article analyzes consumer-oriented and production approaches to evaluation of intellectual service quality. The author substantiates specific features of intellectual services:тconsumer perception of quality; resource, process and resultative quality; quality of intellectual labor. Having defined expenses for intellectual services as investments in knowledge resources, the author reveals the content of an investment component of their quality. The author has indicated network, personalized and innovative components of the quality. The author has substantiated institutional criteria, the content and levels of social norms of the quality: international, national, regional, intra-firm, individual and contractual.
Journal: Економічна теорія та право
- Issue Year: 2/2018
- Issue No: 33
- Page Range: 108-120
- Page Count: 13
- Language: English