Badania potrzeb zdrowotnych populacji i opinii społecznej dotyczącej funkcjonowania służby zdrowia istotnymi elementami zarządzania podmiotami leczniczymi
Research on Population Health Needs and Public Opinion Related to the Functioning of the Health Service – Crucial Elements in Management of Healthcare Entities

Summary/Abstract: The management of healthcare entities is an activity which requires professional knowledge related to diagnosing the staff, financial, and economic situation of a given entity, but also the expectations and needs of patients for whom it has been founded. Although the diagnosis of a given entity’s situation is not a very complicated matter, but the diagnosis of population health needs is a difficult undertaking, similarly, to the public opinion poll. The purpose of this paper is to present, in the light of the literature on the subject matter, the needs for the public opinion polls with reference to the functioning of the healthcare service, which makes up an important element in the management of health care entities. The authors of the paper, having defined precisely the healthcare needs, and their types, turned attention to the fact that the knowledge of expressed needs which can become known very easily, owing to analyses of spontaneous treatment demands by patients – do not allow to organise and manage health care entities as they make up only a small fragment of health care needs. Only becoming familiar with the non-expressed needs and, in consequence, with the real health care demand allows to manage correctly (the staff and other things also). The screening method of research was suggested to investigate these needs. Another important element in the management, presented in this paper, is the public opinion poll on the functioning of the health service. Underlining the rank and importance of this research, the authors compared the functioning of health service in former times and today and this information gathered in the recent years by CBOS (Public Opinion Research Agency) makes up a basis for strategical activities in the health service. However, they do not relate to the assessment of the health service functioning at a level of a province, a district, a city etc. The authors suggested the conduct of such research, presenting a model of procedures and emphasizing their great importance for practical activities: as usable for correct management of health care entities at the level of a province, district, hospitals etc.

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