ZARZĄDZANIE DOKONANIAMI W SPÓŁCE HANDLOWEJ
PERFORMANCE MANAGEMENT SYSTEM IN THE RETAIL COMPANY

Summary/Abstract: Performance management is an integral part of the enterprise’s information and control system. The development of Business Intelligence systems enables relevant changes of performance management. It refers especially to management reporting where managers can use the big potential of dashboards nowadays. The main aim of this paper is the presentation and critical analysis of designing and implementing processes of performance management system to one of the biggest retail companies in Central and Eastern Europe. The first part of the article will present the theoretical aspects of the modern performance management system and the use of the Business Intelligence (BI) in them. Next, the authors will refer to the design and implementation phase of this system in the retail company, primarily in its sales department.

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