ALTERNATIVE SOLUTION FOR CLIENT SERVICE MANAGEMENT Cover Image

ALTERNATIVE SOLUTION FOR CLIENT SERVICE MANAGEMENT
ALTERNATIVE SOLUTION FOR CLIENT SERVICE MANAGEMENT

Author(s): Diana MICEVIČIENĖ, Ojaras Purvinis, Rasa GLINSKIENĖ, Arūnas TAUTKUS
Subject(s): Business Economy / Management
Published by: Panevėžio kolegija
Keywords: queuing; time of service; bid data;

Summary/Abstract: The purpose of the article is to introduce the framework of investigating quieting processes employing innovate technique – Big Data aiming to present effective solutions for burstiness control and ensure high quality customer flow management. This contribution is organized as follows: the first section introduces the main principles of Queuing theory, then the discussion of its empirical application follows and finally the theoretical grounding of proposed new model development that gives a realistic description of binary customer behavior based on gap processes is presented.

  • Issue Year: 14/2018
  • Issue No: 1
  • Page Range: 47-51
  • Page Count: 5
  • Language: English
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