TEACHING QUALITY ENHANCEMENT FROM FEEDBACK AND IMPORTANCE - PERFORMANCE ANALYSIS; A CASE OF PUBLIC SPEAKING MODULE IN VIETNAM UNIVERSITIES
TEACHING QUALITY ENHANCEMENT FROM FEEDBACK AND IMPORTANCE - PERFORMANCE ANALYSIS; A CASE OF PUBLIC SPEAKING MODULE IN VIETNAM UNIVERSITIES

Summary/Abstract: ENHANCEMENT OF THE TEACHING QUALITY IS ALWAYS AN ESSENTIAL ISSUE IN THE HIGHER EDUCATION; AND THE SIGNIFICANCE OF THE FEEDBACK FROM THE SOCIETY AND STUDENTS HAS BEEN INCREASINGLY EMPHASIZED BY HIGHER EDUCATION AUTHORITIES AND INSTITUTIONS BECAUSE IT IS A CONSIDERABLE SOURCE OF INFORMATION TO ENHANCE THE EDUCATION QUALITY. THIS PAPER AIMS TO EXPLORE THE FEEDBACK AND GAP BETWEEN EXPECTATIONS; PERCEPTIONS OF STUDENTS AND EXPERTS ON THE COURSE OF PUBLIC SPEAKING (PS) IN THE VIETNAM UNIVERSITIES. THE STUDY HAS EMPLOYED 2 METHODS OF THE QUALITATIVE AND THE QUANTITATIVE. THE QUALITATIVE RESULT IS FROM THE INTERVIEWS WITH STUDENTS AND CONSULTATIONS FROM EXPERTS WHO ARE AS SOCIETAL FACTORS OF THE EDUCATIONAL QUALITY SYSTEM; AND THE QUANTITATIVE OUTCOMES ARE FROM THE QUESTIONNAIRE WITH 267 UNDERGRADUATES AND GRADUATES. ADDITIONALLY; IMPORTANCE-PERFORMANCE ANALYSIS (IPA) HAS BEEN DONE WITH 11 ATTRIBUTES. THE RESULTS WILL BE USED AS A FOUNDATION TO REVIEW AND DEVELOP THE SYLLABUS TOWARDS THE SOCIETY-CONCENTRATED PURPOSE.

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