SOCIAL ASSISTANCE IN ROMANIA: CASE STUDY FOR BUCHAREST DISTRICT 5
SOCIAL ASSISTANCE IN ROMANIA: CASE STUDY FOR BUCHAREST DISTRICT 5

Summary/Abstract: This study aims to identify the employees' opinion regarding the quality of the social assistance services that they provide and also to show how efficient the activity in General Direction of Social Assistance and Child Protection District 5 (DGASPC S5) is. The paper is based on a survey on current academic and policy debates on social assistance, which is undoubtedly a necessity recognized by most governments of the world, an important social service for community development along with other public services.The methodology used in the first part of the paper was the study of a range of published materials (articles, strategies, raports, policies, research studies, laws), which provide a theoretical and practical research on social assistance and, in the second part we used a qualitative survey method. The tool we used to know the employees' opinion was a questionnaire, which contained closed questions, and was addressed to the 49 employees of DGASPC S5.The value of this paper resides in the fact that it identifies the main ways in which public institutions of social assistance could act to increase the quality of public service delivery and that it summarises developments in the field and provides a context-setting narrative within which the other papers that comprise this special issue can be situated.

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