EMPLOYEES’ COMPETENCES IN KNOWLEDGE-INTENSIVE BUSINESS SECTOR – COMPARATIVE ANALYSIS IN TWO CEE COUNTRIES
EMPLOYEES’ COMPETENCES IN KNOWLEDGE-INTENSIVE BUSINESS SECTOR – COMPARATIVE ANALYSIS IN TWO CEE COUNTRIES
Author(s): Joanna Samul, Elżbieta Skąpska, Dimitri PankovSubject(s): Economy, Business Economy / Management, Accounting - Business Administration, Human Resources in Economy, ICT Information and Communications Technologies, Business Ethics
Published by: Studia Universitatis Babes-Bolyai
Keywords: competences of employees; knowledge-intensive business services; human capital;
Summary/Abstract: Knowledge-Intensive Business Services (KIBS) are services that involve intensive use of high technologies, specialized skills and professional knowledge. However, there are insufficient findings on the competences of employees in the sector of KIBS. The purpose of this paper is to present the results of the research on employees’ competences in different service sectors of two CEE countries: Poland and Belarus. This study adopted a quantitative approach based on a questionnaire applied to 101 companies from Poland and 42 companies from Belarus. The comparative analysis shows quite similar findings - the most significant competencies are employee engagement, motivation and customer-focused orientation and play a crucial role in the efficiency of services in both countries.
Journal: Studia Universitatis Babes Bolyai - Oeconomica
- Issue Year: 64/2019
- Issue No: 1
- Page Range: 3-15
- Page Count: 13
- Language: English
