PLANNING TO IMPLEMENT IT SERVICE MANAGEMENT BASED ON ITIL
PLANNING TO IMPLEMENT IT SERVICE MANAGEMENT BASED ON ITIL

Summary/Abstract: Over the years, IT has become the backbone of businesses to the point where it would be impossible for many to function without it. IT is no longer separate from but is an essential element of the enterprise. The basis idea of the IT service management is that organizations need to carry out IT planning and management on the business and IT services that it needs, rather than starting IT planning from underling technology and stuff they have to build services with. Information Technology Infrastructure Library (ITIL) grew from collection of best practices observed in the IT service industry. But, there can be difficulties with planning, implementing and running the IT service management processes. Most organizations will encounter issues of not knowing where to start. Every organization will have to start somewhere and the best starting point will be to identify where the organization is now in terms of IT Service Management maturity and where it want to be. Primary objective of this article is to help organizations assess current IT Service Management maturity level so they can decide whether or not to start with IT service management improvement initiatives based on ITIL.

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