User Experience Influence on Reliability of IT in Organization in the Context of Job Characteristics
User Experience Influence on Reliability of IT in Organization in the Context of Job Characteristics

Summary/Abstract: The paper concerns the notion of information technology (IT) reliability in an organization and User Experience as one of the factors which may potentially increase this reliability through a role of users (who should willingly use IT to perform tasks it is designed to support). Frequency of IT use (also in the context of economic advancement as a comparison between central Europe and North America) and job characteristics, such as task complexity, structuration and uniqueness are discussed as potential moderators strengthening that relation. The empirical research was performed among 550 organizations operating in Poland and USA in order to verify whether User Experience might be the factor positively influencing IT reliability in an organization and whether identified job characteristics indeed are strengthening that influence. The obtained results confirmed, among others, that the more complex and less routine are the tasks performed by the employee, the more significant is the influence of IT User Experience on IT reliability.

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