IT Reliability and Innovation in SMEs: Empirical Research
IT Reliability and Innovation in SMEs: Empirical Research

Summary/Abstract: Purpose: Analysis of theoretical views and empirical research concerning the relation between ITreliability and the innovation level of organizations.Methodology: The pilot (sample: 100) and main (sample: 400) survey was conducted in 2017 amongSMEs located in Poland.Findings: The empirical analysis shows that there is a relation between IT reliability and innovation level. Moreover, information reliability appears as a factor that may influence the organization’sability to create innovations. Furthermore, service reliability proves to correlate with innovationlevel as well, which provides additional conclusions that support the realization that service is animportant feature, which may also influence employees’ ability to employ IT appropriately andefficiently, thereby supporting the generation of innovation.Implications: Findings enable us to indicate the direction of further promising research that shouldconcern the relationship between IT reliability and innovation in the context of stages of the innovation process and different types of innovation, which should be analyzed separately.Value: The article presents a new factor that may influence the possibility of creating various typesof innovations. Usually, papers focus on IT systems, while the relationship between IT reliabilityand innovation allows us to look deeper into this relationship

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