DUYGUSAL EMEĞİN İŞ TATMİNİNE ETKİSİ: OTEL İŞLETMESİ ÇALIŞANLARI ÜZERİNE BİR ARAŞTIRMA
THE EFFECT OF EMOTIONAL LABOUR ON JOB SATISFACTION: A STUDY ON HOTEL EMPLOYEE’
Author(s): Ayhan Karakaş, Abdulkadir Bilen, Said KıngırSubject(s): Business Economy / Management, Labor relations, Behaviorism, Socio-Economic Research
Published by: Bingöl Üniversitesi Sosyal Bilimler Enstitüsü
Keywords: Emotional Labour; Job Satisfaction; Hotel Employees;
Summary/Abstract: The aim of this work is to determine emotional labor behaviors of employees during their direct contact with the customers in the hotel business as a labor intensive service business, and reveal the relationship between labor satisfaction and the work environment and business. For this purpose, through a direct contact with the workers of enterprises with the four and five star hotels in the provinces of Antalya, Muğla and Istanbul, a total of 536 people were surveyed. The analysis result shows that there is significant correlation between job satisfaction and emotional labor, and that according to demographic characteristics the average size of some of the emotional labor is differentiated (5s on the Likert scale). In correlation and regression analysis result, it has been concluded that emotional labor affects the job satisfaction. The results were compared with the literature; recommendations were presented to business executives and researchers.
Journal: Bingöl Üniversitesi Sosyal Bilimler Enstitüsü Dergisi (BUSBED)
- Issue Year: 5/2015
- Issue No: 10
- Page Range: 9-26
- Page Count: 18
- Language: Turkish