TURİZM İŞLETMELERİNDE İNSAN KAYNAKLARI YÖNETİMİNİN KRİZLERDEN ETKİLENME DÜZEYLERİ ÜZERİNE BİR ARAŞTIRMA: ŞANLIURFA ÖRNEĞİ
A STUDY THAT EFFECTION LEVELS OF CRICES ON HUMAN RESOURCES MANAGEMENT ON TOURISM ENTERPRISES: A SAMPLE SANLIURFA

Summary/Abstract: The purpose of this research comprises the following: how human resources are affected by the crisis and what kind of precautions are taken by tourism establishments for the present crisis, what kind of decisions are made and what has been done after the crisis. In the subdivision of the study, the management of human resources, crisis, and economic crisis, the effect of crisis and the crisis management in tourism have been analyzed, and the previous crises have been studied. The sample of the study includes hotel establishments with the license of Tourism and Culture Ministry and Municipality in Sanlıurfa. As an outcome of the research, it was determined whether there seemed to be any differences between classification of hotel (such as tourism and municipal) in terms of perceptions of the crisis by using Mann-Whitney U test. As a result of study: It was concluded that businesses were affected by the crises, they did not expect the crises and they dismissed employees, financial precautions were taken during crises. Furthermore, the only difference that the hotels revealed out of the perceptions of crises was found to be in staff layoffs policy (p <0.05).

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