MOTIVACIJA ZAPOSLENIH I UČINKOVITOST PRUŽANJA USLUGA U JAVNOM SEKTORU – STAVOVI DJELATNIKA MUP-a SREDNJOBOSANSKE ŽUPANIJE FEDERACIJE BiH
EMPLOYEES MOTIVATION AND EFFECTIVENESS OF SERVICE PROVIDING IN THE PUBLIC SECTOR – THE ATTIDUTES OF EMPOYEES OF THE MUP OF SREDNJOBOSANSKI CANTON F B&H

Summary/Abstract: When the effectiveness of public sector begins to stagnate or fall, the logical question is “Why is this happening?“. The answer lays in the fact that an increase of number of employees in the public sector, together with the social changes that have arisen, has not coincided with the process of improving the human resources management system and the motivation system within it. Causes of a certain people’s behaviour are internal psychological drivers that drive them to some activity, and the effectiveness of an employee depends not only on his ability but also on his motivation. The task and obligation of a manager is to understand human complexity and personality, motivational theories, and depending on the specific circumstances in which the public sector works, to choose and apply adequate motivational techniques. The objective of the paper is to establish the status and the characteristics of the relationship between the motivation and the effectiveness of service providing in the public sector.

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