Yöneticilerin Liderlik Özelliklerinin Çalışanların Örgütsel Vatandaşlık Davranışı Sergilemelerinin Üzerindeki Etkisi: Perakende Sektöründe Bir Araştırma
The Effect of Managers' Leadership Styles on Employees' Organizational Citizenship Behaviour: A Research in Retail Sector

Summary/Abstract: Purpose – In the competitive market environment, in which constant change is inevitable, it is very hard to keep the workforce, namely human resources, for the long term. Especially in retail sector, when compared to the other sectors, it is harder to keep the work force for the long term, because of higher turnover rates. In this sense, if the managers adopt appropriate and effective leadership styles, they would be able to motivate the employees and thus, making them adopt organizational citizenship behaviour (OCB), which will contribute to the higher commitment levels. Managers’ adoption of either task oriented or relationship oriented leadership style, is known to have a great impact on employees’ adoption of OCB. From this point of view, the aim of this research is to examine the effect of managers’ adoption of leadership styles on employees adoption of OCB, in X supermarket’s 5 branches in the city of Bursa, Nilüfer district. Design/methodology/purpose – The employees are applied a survey, which consists 3 scales. The first scale is of demographical questions. The second scale is “Leadership Style Scale” that is developed by Northouse (2004). The third and the last scale is “Organizational Citizenship Behaviour Scale”, that is developed by Şeşen and Basım (2006) by referring to the studies of Vey and Campbell (2004) and Williams and Shaw (1999). A total of 85 participants have responded to the surveys and the data gathered, is analysed via SPSS 20.0 package programme. Findings – According to the findings task-oriented and relationship oriented leadership styles have statistically significant effects on employees’ sportmanship, courtesy and conscientiousness behaviours. Discussion – When the findings are evaluated in this context of the research purpose, the fact that relationship oriented style strengthens the bound among the employees and task oriented style makes the employees focus on their main duties in order to complete the task, leaders adoption of both relationship oriented and task oriented leadership styles, is thought to be effective on employees displaying organizational citizenship behaviour. Therefore, it can be suggested that there is a statistically significant relationship between leadership styles and organizational citizenship behaviour. The relevant studies in the literature prove that in general terms leadership has impact on organizational citizenship behaviour. In addition, in some cases trust factor acts as moderator. Although the studies that are done in this context focus on transformational and charismatic leadership styles, it has been proved that there is a statistically significant relationship between leadership styles and organizational citizenship behaviour, as it is proved in this current study.

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